Refund policy

At URBAN NEST, we want you to have a smooth and reliable shopping experience. If you receive an incorrect, damaged, or defective product, we’re here to help.

🔄 Returns

Return requests must be submitted within 7 days of receiving your order. Products must be unused, unworn, and in their original condition and packaging.

💰 Refunds

Once the returned product is received and inspected, we will confirm whether it is eligible for a refund. Approved refunds will be processed according to the applicable payment method.

📦 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and clear photos/videos of the product.

❌ Non-Returnable Items

Products that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for a return or refund.